Customer Service Representative - State Farm Agent Team Member
Germantown
Customer Service Representative - State Farm Agent Team Member
Full Time • Germantown
Responsive recruiter
Replies within 24 hours
Benefits:
- Licensing paid by agency
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 2025 and currently lead a growing team of three. Before becoming an agent, I worked as a State Farm team member and previously owned and operated a landscaping company. My background in both business ownership and insurance has given me a strong appreciation for hard work, customer service, and creating opportunities for people to succeed.
Giving back to the community is important to me, and our agency is committed to staying involved and supporting local organizations and initiatives whenever possible.
Our agency offers unlimited PTO, a life insurance benefit, licensing costs paid up front, and a strong commitment to work-life balance. I believe that when people feel supported and trusted, they can do their best work and enjoy building a rewarding career.
Our culture is laid-back, positive, and team-oriented. While we work hard and hold ourselves accountable, we also believe in being flexible and understanding when life happens. I'm looking for someone who brings a positive attitude, strong integrity, and a willingness to learn and grow. If you're looking for a workplace where you can grow professionally while enjoying what you do, we'd love to meet you.
ROLE DESCRIPTION:
I opened my agency in 2025 and currently lead a growing team of three. Before becoming an agent, I worked as a State Farm team member and previously owned and operated a landscaping company. My background in both business ownership and insurance has given me a strong appreciation for hard work, customer service, and creating opportunities for people to succeed.
Giving back to the community is important to me, and our agency is committed to staying involved and supporting local organizations and initiatives whenever possible.
Our agency offers unlimited PTO, a life insurance benefit, licensing costs paid up front, and a strong commitment to work-life balance. I believe that when people feel supported and trusted, they can do their best work and enjoy building a rewarding career.
Our culture is laid-back, positive, and team-oriented. While we work hard and hold ourselves accountable, we also believe in being flexible and understanding when life happens. I'm looking for someone who brings a positive attitude, strong integrity, and a willingness to learn and grow. If you're looking for a workplace where you can grow professionally while enjoying what you do, we'd love to meet you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Brandon Tate - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $38,000.00 - $50,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Germantown, TN and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none